Privacy Policy

Effective: 29 July 2015

At Czech Railway we respect your right to privacy and understand that visitors to (“Site”) need to control the use of their personal information. allows individuals to order products, make requests, and register to receive material on our Site. The privacy policy below describes the measures taken by Czech Railway (collectively referred to as “we”, “us”, “our” and “ourselves” in this privacy policy) to protect your privacy in connection with your use of our Site.

What Personally Identifiable Information Do We Collect?

Forms and Purchases. We also use various forms for providing quotes, listing, selling, purchasing and returning products offered on our Site. We may collect, depending on the form, your contact information (e.g., your e-mail address). This information is used to provide a quote or process a sale. We use third parties to accept and process credit card payments for purchases of products on our Site. We do not store credit card details nor do we share customer details with any third parties.

IP Address. An Internet Protocol (“IP”) address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also may be used to gather broad demographic information.

Cookies. A “cookie” is a small data file that can be placed on your hard drive when you visit certain Web sites. We use cookies to collect, store and sometimes track information for statistical purposes to improve the services we provide. If you are a registered user, we will use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your personally identifiable information. Additionally, be aware that if you visit other Web sites you may be required to accept cookies. Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

If you send us personal correspondence, such as e-mails or letters, we may collect such information into a file specific to you. We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with third parties.

How Do We Use Your Personally Identifiable Information?

E-mail. If you register with our Site, from time to time, we may send you e-mail messages informing you of our products and services and also third party products and services we believe may be of interest to you, such as new features and services, special offers and updated information. Our newsletters (see below) may contain code that enables our database to track your usage of the newsletters, including whether the e-mail was opened and/or what links (if any) were clicked. We will combine such information with other information we have about you and may use this information to improve your experience with our Site and/or provide customised e-mail communications to you.

With Whom Do We Share Your Personally Identifiable Information?

We will not share your personally identifiable information with third parties (aside from entities that perform services for us, such as processing credit card payments, delivering products to you that either are bound to comply with our privacy policy or have privacy policies that protect your information) unless you have “opted-in” to such sharing. In this case, the third parties may only use your information to fulfil this specific task. However, we may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; (3) to obtain advice from third parties such as legal advisors or auditors; (4) preserve any statutory data protection rights; or (5) act in an emergency to protect someone’s safety.

As we develop our business, we may buy or sell assets, and depending upon the transaction, your personally identifiable information may be one of the transferred assets. In the event that we are acquired by another company, your personal information may be part of the assets transferred to the acquiring party.

What Are Your Options To Control The Use Of Your Personally Identifiable Information?

Our Web site has been designed to provide you with choice and control relative to receiving communications from us.

We collect personal information about you to enable us to fill and ship your order and contact you in the event that we have specific questions about your order.

Our Site may offer you the option to subscribe to e-mail newsletter(s). Your subscription will be in effect until you unsubscribe. You may unsubscribe via the link provided in each newsletter you receive. Alternatively, you may ask to be unsubscribed by sending an e-mail to Customer Services.

Correcting, Updating and Removing Personal Information.

If a user’s personal information changes or is incorrect, please contact us so that we can maintain the accuracy and completeness of this information. In the event that you decide to provide personal information and later wish to have us remove this personal information, please contact us by sending an e-mail to Customer Services. We will remove this information immediately.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

What about Children’s Personally Identifiable Information?

Our site is not directed to children under the age of 13. We assume products purchased through credit card means are purchased by adults or minors supervised by a parent or guardian.

What Else Should You Know About Your Privacy?

Security. We have security measures in place to protect the loss, misuse and alteration of the information under our control. These security measures include a firewall to prevent unauthorised access to our systems and maintenance of registration information in a separate database. Although we will exercise reasonable care in providing secure transmission of information between your computer and our servers, we cannot ensure or warrant the security of any information transmitted to us over the Internet and we accept no liability for any unintentional disclosure.

Links to Other Sites. Our Site contains hyperlinks and pointers to Internet sites maintained by third parties. These links are provided for your reference only. We do not control, operate or endorse in any respect information, products or services on such third-party sites and are not responsible for their content. Many third-party sites have their own privacy policies that differ from ours. This privacy policy only covers our Site and does not cover any other site. While we make every effort to keep your information secure, we do not control the policies of other sites.

Changes to This Privacy Policy

We may make changes in our privacy policy from time to time. When we do so, we will post the revised privacy policy on our Site with a link at the bottom of our home page. Our home page will also contain a statement notifying readers that the policy has changed and the effective date of that change.

Contacting Czech Railway

We would like to receive your comments and questions about this Privacy Policy and any other matter you have regarding our Site. Please address comments or questions to us via e-mail at Customer Services.

Acceptance of Privacy Policy

Your use of our Site, including any dispute concerning privacy, is subject to this Privacy Policy and the Terms and Conditions of Site Use. BY USING OUR SITE, YOU ARE ACCEPTING THE PRACTICES SET FORTH IN THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS OF SITE USE. We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Please check the effective date at the top of this page to determine if the policy has been modified since you last reviewed it. Your continued use of any portion of our Site following posting of the updated Privacy Policy will constitute your acceptance of the changes.