If your question is not answered here please email us. We are always happy to provide free advice.
How far ahead can I book?
Usually up to three months ahead (two months for Bratislava and Budapest). However, it may be less at certain times of the year when timetable changes are imminent. To avoid any ticket availability issues, particularly for larger parties, we recommend booking as far in advance as possible.
Why is the date I want to travel on greyed out on the booking form?
There are four reasons why this may be the case: a) Tickets for your chosen date have not been released for sale yet. In this case you can register by clicking here and we will let you know as soon as they become available. b) The lead time is too short. The type of ticket you buy through us is only on sale until four days before departure. c) There is a diversion or timetable variation which means that we are not taking bookings for the route/date combination you have chosen. d) The advance purchase tickets we specialise in are exhausted for the route/date combination you have chosen.
Can I pay in my own currency?
All our prices are in British Pounds. If you are using a Visa or MasterCard demoninated in one of the following major currencies then at the very end of the payment process you will usually be offered the option to pay in your local currency at set exchange rate: United States (USD), Canada (CAD), Australia (AUD), New Zealand (NZD), Singapore (SGD), Hong Kong (HKD), Japan (JPY), Euro (EUR), Switzerland (CHF) and Sweden (SEK). In some cases this option may not available because of your particular card type or currency, or you might choose to pay in British Pounds. In these cases your credit or debit card issuer will automatically convert our charge to your local currency using their daily exchange rate plus any relevant commission set out in their terms and conditions.
Is there a discount for children or seniors?
Depending on the route and ticket type children under 15 years of age (i.e. 0-14 years) or under six years of age (i.e. 0-5 years) travel free of charge. Details will be shown on the booking page. We do not offer any other discounts or concessions for older children or seniors.
Why is your ticket price so much lower than other suppliers I have seen?
One important point to note is that the tickets you buy through us are not flexible. They are tied to a particular date and time and are only valid when presented with matching ID. Depending on the ticket type cancellation will either not be possible or will be subject to a £25 admin fee. Details will be shown on the booking page. We recommend our customers take out a good travel insurance policy as a protection against unforeseen circumstances. Other suppliers may be selling fully flexible tickets that are not limited to a specific train or individual and which offer a full refund in case of cancellation. Naturally you pay more for this degree of flexibility.
What is the difference between first and second class?
First class seats are generally a little larger and offer additional legroom. The first class carriages also provide a less crowded and quieter environment as a result of the higher prices charged. Both classes have upholstered seats, air-conditioning and access to the same on board catering services.
How much luggage can I take?
Unlike airlines there is no concept of checked baggage. You carry everything on and off the train yourself, or in the case of bus connections your baggage is stowed for the journey in a hold beneath the passenger seating area. In either case there are no specific limits on how much baggage you can take.
How do seating reservations work?
Our prices include free of charge allocated seating wherever available. This ensures you will have somewhere to sit on board the train or bus. Seating reservations will automatically be added to your basket as a zero cost option. You won’t be able to able to choose your seats, they will be assigned automatically and details will be supplied when your tickets are issued. Passengers booking together on one order will be allocated adjacent seats wherever possible.
How long will it take to process my order?
We aim to process all orders within one business day. If you have not heard from us within this timeframe please check your spam or junk mail folder for messages before contacting us.
How will you send me my tickets?
We will email your tickets in Adobe PDF format. You will need to download Adobe Reader if you do not already have it and access to a printer. Tickets should be printed single sided on A4 paper or shrunk to fit on US letter paper.
Why won’t my tickets open in Adobe Reader?
Some ticket types may not open in older versions of Adobe Reader. Please upgrade to the latest version of Adobe Reader or try an alternative computer.
Can I collect my tickets at the station?
No, there is no facility to collect tickets booked through us at the station. We will email you your tickets in Adobe PDF format. You need to print out the tickets at home before you travel.
My travel plans have changed and I no longer need my ticket. Can I get a refund?
If the ticket details shown on your Confirmation Email include the characters ‘OP2’ you are entitled to a refund up to and including the day prior to travel, subject to a £25 admin fee. Other tickets purchased through us are not refundable. We recommend you take out a good travel insurance policy to cover you in case your plans change as a result of travel disruption or a personal emergency.
Can I change the date or time on my ticket?
No. Once issued your ticket is valid only on the specific date, time and train shown. No changes are possible. Please take care when making your booking.
Can I change the name on my ticket?
No. Once issued your ticket is only valid for the individual named on the ticket when presented on board the train with matching ID. No changes are possible. Please take care when making your booking.
Can I upgrade my second class ticket to first class?
No. The details on your ticket, including the travel class, are fixed once your ticket has been issued and cannot be changed.
How do I get to Prague Station?
The main station in Prague, known as hlavní nádraží, is located on Wilsonova Street about one third of a mile or five minutes walk from the top of Wenceslas Square. The station can be reached by metro line C (the red line), tram lines 5, 8, 9, 15 or 26, night trams 92, 95 or 58 and bus lines 905, 907, 908, 911 or AE. The Airport Express bus (‘AE’) connects the railway station with Prague Airport every 30 minutes. For passengers travelling with a lot of luggage we recommend AAA Radiotaxi who have English speaking operators on telephone +420 222 333 222.
How early should we get to the station?
Arriving 20-30 minutes before departure will give you plenty of time to get your bearings and find the right platform. Some trains may begin their journey at your departure point or make an extended stop there in which case they may be ready to board up to 30 minutes before their scheduled departure time.
Do I need to call in at the station booking office?
No. Buying through us means you bypass the queues at the station completely. Simply print your electronic ticket at home and board the train. Remember to bring your passport or the credit card you nominated for use as ID at the time of booking.
What is the check-in procedure at the station?
Unlike airports or Eurostar there is no check-in, security or passport control at the station. You simply board your train and go.
How do Adobe PDF format tickets work?
The Adobe PDF format tickets you purchase through us are issued by the rail operator. Each ticket has a unique ‘control code’ which is shown on the ticket and in barcode form. The conductor on board the train compares the railway operator’s records with the control code on your ticket to confirm its validity. The ticket also shows your name and supplied ID details and they check this against your ID to ensure you are the owner of the ticket. All you need to do is print out your ticket at home before you travel and present it with matching ID on board the train.