Terms & Conditions
Agreement between the customer and Prague Trains Limited
Effective: 27 December 2018
1 Our Service
1.1. Our enquiry and booking service (the “Booking Service”) is offered as a service to you, the customer, by us, Prague Trains Limited (also referred to as “we”, “our” and “us”) via our website at czechrailwaytickets.com (“the Website”).
1.2 In using the Booking Service you authorise us to act on your behalf to purchase tickets and where stated to make a seating reservation with the appropriate rail operator or other service provider.
1.3 The rail operators or other service providers with whom you book tickets through this Booking Service are responsible to you in respect of the journey you have booked.
1.4 We are not responsible for any delays, cancellations, or other disruptions to services. However, you can nominate us to act on your behalf in case of any dispute over a contract of carriage arranged by us between you and a rail operator or other service provider.
1.5 The use of tickets purchased through this Booking Service are subject to the Convention on International Carriage by Rail (COTIF), Uniform Rules concerning the Contract for International Carriage of Passengers by Rail (CIV), The General Conditions of Carriage for passenger services (GCC-CIV/PRR), Special Conditions for International Carriage for Non-integrated Reservation Tickets (SCIC-NRT) and any Special Conditions of Carriage relating to the issuing rail operator.
2 Pricing and Payment
2.1 The price you pay is always the price shown our website and in your confirmation email. The ticket issued may show a different currency and have a higher or lower face value depending on the route, ticket type, lead time, availability and the exchange rate on the day.
2.2 Where the face value of the ticket is lower the difference between the face value and the price you pay is the booking fee. Detailed pricing data can be found at www.czechrailwaytickets.com/pricing-information.html.
2.3. Prices are subject to change at any time and without prior notice.
2.4. We accept payment by Visa, MasterCard, Maestro or American Express.
2.5. We will not begin to process your order until the associated payment is fully authorised.
3 Order Processing and Lead Times
3.1. We will process your order within one business day of receiving an authorised payment or in time for your booked journey, whichever is the earlier. In this context ‘business day’ means Monday to Friday excluding English Bank Holidays.
3.2. We will contact you by email within the timeframe set out in paragraph 3.1 to either confirm availability (and issue tickets) or unavailability of the tickets selected. Of you have not heard back from us we recommend you check your spam or junk mail folder for missed email communications.
3.3. In case of a delay in booking tickets our maximum liability to you will be to refund the full value of your original order, if any.
4 Ticket Availability
4.1. If your order cannot be fulfilled due to unavailability of the chosen tickets, we will contact you by email and offer the choice of a full refund or, where possible, an alternative departure. Once you have communicated your preference to us the order will be progressed within the timeframe set out in paragraph 3.1.
5 Seating Reservations
5.1. Where stated our prices include complimentary seating reservations. Wherever possible adjacent seats will be booked. In exceptional cases this may not be possible, in which case we will contact you with options, including the right to a no-penalty cancellation and full refund, including the booking fee.
5.2 Seating reservations are usually issued together with tickets, but for operational reasons we may supply them at a later date.
6.1 Where you select an e-Ticket we will email it in Adobe PDF format. You accept responsibility for ensuring that a) You give us your correct email address. b) Your email service is in working order. c) You are able to receive email messages up to 10MB in size. d) You have the means to access your email and where required, to print tickets before departure. e) Checking your junk email or spam folders for messages.
7 Changes, Cancellations and Refunds
7.1 Tickets booked through us are valid only for the named passengers and on the specified trains.
7.2 In process (i.e. placed but unfulfilled) orders will be subject to the same terms as conditions as if tickets had already been issued. You are advised to check your order carefully before submission and to consider taking out travel insurance.
7.3 Super Saver tickets cannot be cancelled, changed or refunded.
7.4 Saver tickets can be cancelled up to the close of business on the day prior to departure by emailing firstname.lastname@example.org. The face value of the ticket will be refunded, subject to the deduction of a €3 per passenger admin fee.
7.5 Flexible tickets can be cancelled up to the close of business on the day prior to departure by emailing email@example.com. The face value of the ticket will be refunded in full.
7.6 Booking fees are not refundable. Shipping charges for unshipped tickets will be refunded in full.
7.7 For commercial reasons we may issue a ticket with terms and conditions that are more flexible than those stated on our website. In this case you may choose to exercise the improved benefits and terms and conditions shown on the issued ticket.
7.8. In case of an error by us (i.e. if issued tickets do not match the original order, including any amendments made under paragraph 4.1) then, only for the affected tickets, you will be entitled to their choice of a refund or (subject to availability) a free of charge replacement. Refunds or replacements will be processed within one business day of you notifying us of the problem.
8 Lost or Damaged Tickets
8.1. We do not undertake to issue duplicate tickets to replace tickets (or portions of tickets) lost, stolen or mislaid.
8.2. Any ticket which may have been spoiled, tampered with or altered in any way is not valid for travel.
9 Use of Tickets
9.1. You are responsible for presenting your ticket together with matching ID when called upon to do.
9.2 You may show e-Tickets on your mobile phone, tablet or device, except for tickets to Poland, that must be printed out on A4 or equivalent sized paper in such a way that all text and barcodes are completely legible.
9.3. You are responsible for reaching your departure point in good time to board the train.
9.4. Except on buses between Prague and Nuremberg, buses between Prague and Munich and trains to/from Poland seating reservations are not compulsory and you are at liberty to occupy any free (i.e. unoccupied, unreserved) seats in your booked travel class rather than your reserved seats.
10 Your Journey
10.1. You are responsible for joining the correct trains and getting on and off at the correct stations. We will not be liable for any loss or delay caused as a result of you joining the wrong train or getting on or off at the wrong station.
10.2. Stopovers en-route, other than those necessary for transfers, are not permitted.
10.3. In case a change of transport is required to reach the final destination, you will be responsible for transferring yourself and your baggage between services.
10.4. You are responsible for ensuring that you are in possession of a valid passport or other valid travel documents when travelling, including any necessary visas or other immigration documents.
11 Limitation of Liability
11.1. Our maximum liability to you will be limited to the value of any bookings completed.
11.2. Force Majeure – We will not be liable for any delay, poor performance or failure in performance caused by matters beyond our reasonable control.
11.3. We accept no liability for the failure of any rail operator or other service provider.
11.4. We accept no liability for theft, loss of or damage to persons, effects or any loss caused by a force majeure event.
11.5. We will not be liable for any consequential losses resulting from your reliance on timetable or other information published on this website.
12 Governing Law
12.1. These terms and conditions are governed by English law.